business writing memo

Elaine Bridger, the former professional poker player you hired to oversee your poker tournaments, knows the business inside and out. As a former touring pro, she has unmatched credibility. She also has seemingly boundless energy, solid technical knowledge, and an engaging personal style. Unfortunately, she hasn’t been quite as attentive as she needs to be when it comes to communicating with customers. You’ve been getting complaints about voice-mail messages gone unanswered for days, confusing e-mails that require two or three rounds of clarification, and reports that are haphazardly thrown together. As valuable as Bridger’s other skills are, she’s going to cost the company business if this goes on much longer.

ASSIGNMENT: Draft a brief (one page maximum, in memo format) informal performance appraisal and improvement plan for Bridger. Be sure to compliment her on the areas in which she excels but don’t shy away from highlighting the areas in which she needs to improve, too: punctual response to customer messages; clear writing; and careful revision, production, and proofreading. Use what you’ve learned in this course so far to supply any additional advice about the importance of these skills.

 

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