Elaine Bridger, the former professional poker player you hired to oversee your poker tournaments, knows the business inside and out. As a former touring pro, she has unmatched credibility. She also has seemingly boundless energy, solid technical knowledge, and an engaging personal style. Unfortunately, she hasnâ€™t been quite as attentive as she needs to be when it comes to communicating with customers. Youâ€™ve been getting complaints about voice-mail messages gone unanswered for days, confusing e-mails that require two or three rounds of clarification, and reports that are haphazardly thrown together. As valuable as Bridgerâ€™s other skills are, sheâ€™s going to cost the company business if this goes on much longer.
ASSIGNMENT: Draft a brief (one page maximum, in memo format) informal performance appraisal and improvement plan for Bridger. Be sure to compliment her on the areas in which she excels but donâ€™t shy away from highlighting the areas in which she needs to improve, too: punctual response to customer messages; clear writing; and careful revision, production, and proofreading. Use what youâ€™ve learned in this course so far to supply any additional advice about the importance of these skills.