Chapter 19 introduces you to non-financial performance measures as they relate to quality, time, and the theory of constraints. In your discussion, you will focus on the theory of constraints and bottleneck operations.

Please respond to all of the following prompts:

  1. Describe the three main measures used in the theory of constraints.
  2. Describe three ways to improve the performance of a bottleneck operation.
  3. Discuss a situation from your own work experience where a constraint or bottleneck existed and explain how management addressed the issue. Based on your reading this week, would you have handled it differently?

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It doesn’t have to be a page length, but enough to get the point across

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