The course project in Module 05 is a further examination of a technique that is commonly used for improving communication among team members and patients and develop solutions to solve problems to improve organizational function and patient experience. It is called SBAR and stands for Situation, Background, Assessment, and Recommendation.
Read through the scenario below and you are required to provide a minimum of 3-5 sentences of each section of SBAR and should be free of spelling and grammatical errors. References are not required but if used, must be cited in proper APA citation format.
As a medical administrative assistant working at a healthcare clinic you have noticed in the last month there is an increasing number of patients checking out after their visit unsure of when they should schedule their next visit. This causes you to have to track down a healthcare member from that patientâ€™s healthcare team to determine when the patient needs to reschedule their next appointment. This process takes time, added effort and a delay in assisting other patients along with decreasing the patientâ€™s overall experience.
Utilizing the SBAR technique, discuss how communication can be improved between the front desk and healthcare team members along with how this issue can be resolved.
You are required to provide a minimum of 3-5 sentences for each section of SBAR and your submission should be free of spelling and grammatical errors. References are not required but if used, must be cited in proper APA citation format. Please download the following assignment template to complete your SBAR assessment: