the evolution of quality at xerox 2
The Evolution of Quality at Xerox
Read the case study found in your textbook on page 31, â€œThe Evolution of Quality at Xeroxâ€
Summarize the case study. Why did Xerox face a crisis? Analyze their Performance Excellence Process and please explain.
The requirements below must be met for your paper to be accepted and graded:
Write between 700 â€“ 1,000 words using Microsoft Word in APA style, see example below.
Use font size 12 and 1â€ margins.
Include cover page and reference page.
At least 80% of your paper must be original content/writing.
No more than 20% of your content/information may come from references.
Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
CASE STUDY IS ATTACHED.